Contact & FAQ
Questions? We're here to help.
Send Us a Message
Contact Details
support@seedling.fun
Phone
+1 (415) 555-0100
Address
340 Pine Street, Suite 800 San Francisco, CA 94104
Response Times
General inquiries: 1-2 business days
Technical support: 24 hours
Compliance / legal: 3-5 business days
Frequently Asked Questions
Is Seedling regulated?
Yes. Seedling, Inc. is a SEC-registered funding portal and a member of FINRA (Financial Industry Regulatory Authority). We operate under Regulation Crowdfunding (Reg CF), which was enacted by the JOBS Act of 2012.
How are my investments protected?
Investor funds are held in escrow with an SEC-registered escrow agent until a campaign closes. If a campaign doesn't reach its minimum funding goal, all funds are returned in full. Investments are not FDIC insured and are not protected by SIPC.
Can I invest if I'm not accredited?
Yes! You do not need to be an accredited investor to invest on Seedling. However, non-accredited investors have annual Reg CF investment limits calculated from their income and net worth.
How do I know the startups are legitimate?
All companies on Seedling are required to file a Form C with the SEC, which includes verified financial statements, team information, and risk disclosures. Our team reviews every application before approval.
What happens if a startup I invested in fails?
Startup investing carries a high risk of loss, including total loss. If a company fails, you may lose your entire investment. This risk is disclosed prominently throughout our platform.
Can I sell my startup investment?
Startup equity is generally illiquid. You typically cannot sell equity-type securities for at least 12 months, and there may be no buyer available even after that period. Rewards-based investments deliver products/perks, not securities.
How long does it take to get my money back if a campaign fails?
If a campaign doesn't meet its minimum funding goal by the deadline, investor funds are returned within 5 business days of the campaign closing date.
What is the difference between equity and rewards-based campaigns?
Equity campaigns give you ownership stake in the company (via SAFE notes or stock). Rewards-based campaigns give you products, perks, or early access — no ownership is transferred. The campaign page clearly states which type it is.